Data Protection

Valki 365 – Privacy Policy
Your Data, Our Responsibility

Your personal data is completely safe at Valki 365. This page transparently outlines how we collect your information, where it is stored, and how it is protected.

Last Updated: January 2026

How We Protect Your Privacy

The Core Pillars of Data Protection at Valki 365

SSL Encryption

All your data is protected with 256-bit SSL encryption. Everything from deposits to personal information is transmitted through encrypted channels.

Secure Data Storage

Your data is stored on secure servers. Firewalls and multi-layer security measures are in place to prevent unauthorized access.

No Sale of Data to Third Parties

Valki 365 never sells your personal information. Your data is not shared with any third party except where required by law.

KYC Verification

Your identity is verified solely for security and legal compliance purposes. All verification documents are stored with the highest level of security.

Your Control

You can view, update, or request deletion of your data at any time. You are in control of your own information.

Cookie Transparency

We clearly disclose what types of cookies we use and why. Some cookies can be managed directly by you.

1

Introduction

Valki 365 is a trusted online gaming platform in Bangladesh. We believe that the protection of your personal information is a fundamental right. This Privacy Policy explains how Valki 365 collects your data, the purposes for which it is used, and how it is kept secure.

This Privacy Policy applies to all Valki 365 services, the website valki365.net, and the mobile app. By registering or continuing to use the platform, you are deemed to have accepted this Privacy Policy.

Valki 365 reserves the right to update this Privacy Policy at any time. Any changes will be announced on the website and communicated through your registered contact details. We recommend checking this page regularly.

Although this Privacy Policy is written in Bengali, Valki 365's own authority shall have the final say on interpretation in the event of any legal dispute.

2

What Data We Collect

Valki 365 only collects the information needed to provide you with our services and ensure platform security. We never collect excessive or unnecessary data. The three categories of information we collect are outlined below:

Type of Information What Information When It Is Collected
Identity Information Name, date of birth, national ID number During Registration & KYC Verification
Contact Information Mobile number, email address During Registration & Account Updates
Financial Information Mobile banking number, transaction history During Deposits & Withdrawals
Technical Information IP address, device type, browser information Automatically at every login and session
Gaming Information Game history, betting records, and bonus usage During gameplay

Some information is provided directly by you (such as during registration), while other data is collected automatically (such as your IP address). In both cases, your data is stored with the highest level of security.

3

How We Use Your Data

Valki 365 uses collected data solely for defined purposes, following a policy of minimum necessary data use in every case.

  • Account Management: Your identity and contact details are used to create, verify, and manage your account.
  • Payment Processing: Your financial information is used to securely process deposits and withdrawals.
  • Security Verification: Technical data is analyzed to detect and prevent fraud and unauthorized access.
  • Customer Support: Relevant data is used to help resolve your issues and provide support.
  • Legal Compliance: Your data is used to meet anti-money laundering requirements and other legal obligations.
  • Personalized Experience: Your gaming data is used to recommend games and show relevant offers tailored to your preferences.
  • Promotional Communications: Notifications about new offers and bonuses are only sent with your consent.

Valki 365 never shares your information with third parties for marketing purposes. If you no longer wish to receive promotional messages, you can unsubscribe at any time.

4

Data Sharing & Disclosure

Valki 365 shares your data only in very limited circumstances and with the utmost care. Your information is never sold under any conditions.

When Information May Be Shared:

  • Payment Providers: Necessary financial information is shared with payment partners such as bKash, Nagad, and Rocket to process transactions. These partners maintain their own privacy policies.
  • Legal Authorities: Information may be disclosed to government authorities where required by court order or legal obligation.
  • Technology Partners: Technology service providers may access limited data to operate the platform, but they are bound by strict confidentiality agreements.
  • Corporate Changes: In the event of a company merger or acquisition, your data may be transferred, but the protections set out in this Privacy Policy will continue to apply.

Valki 365 never sells or shares your personal information with advertisers or data brokers. That is our commitment.

5

Cookie Policy

The Valki 365 website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use the following types of cookies:

  • Essential Cookies: These cookies are required to maintain your login session and site security. Blocking them will prevent the website from functioning properly.
  • Functional Cookies: These cookies remember your preferences and settings (such as language selection).
  • Analytics Cookies: Website usage statistics are collected to improve your experience. This data is kept entirely anonymous.

Most browsers offer cookie control options. You can disable non-essential cookies through your browser settings, though this may limit certain features of the website.

6

Data Retention Period

Valki 365 does not retain your data longer than necessary. The retention period for each type of data depends on its intended purpose and applicable legal requirements.

  • Account Information: Retained for the lifetime of the account and for 5 years after closure (as required by law).
  • Transaction History: Retained for 7 years for financial audit purposes.
  • KYC Documents: Retained in accordance with regulatory authority guidelines.
  • Customer Support Contact: Retained for 2 years after the issue is resolved.
  • Technical Logs: Retained for up to 90 days for security review purposes.

Once the retention period expires, your data is securely deleted or anonymised so you can no longer be identified.

7

Your Rights

As a Valki 365 member, you have several important rights regarding your own data. We respect these rights and are here to help you exercise them.

Right of Access

You can find out what information is stored about you and access it at any time.

Right to Rectification

You may request corrections to any inaccurate or incomplete information.

Right to Erasure

In certain circumstances, you may request that your data be deleted.

Right to Object to Processing

You may object to the use of your data for specific purposes.

Right to Data Portability

You can receive your data in a structured format.

Right to Restriction

In certain situations, you may request that the processing of your data be restricted.

To exercise these rights support@valki365.netemail us or reach out via Live Chat. We typically respond within 30 business days.

8

Children's Privacy

Valki 365 services are intended for users aged 18 and above only. We do not collect data from or allow accounts to be created by anyone under the age of 18.

If we become aware that a minor's data has been collected, we will immediately close the account and delete all associated information.

If you become aware that a minor is using Valki 365, please contact us. We take such matters very seriously.

9

Security Measures

Valki 365 uses industry-leading security technology to protect your data. Our security infrastructure is safeguarded across multiple layers.

  • 256-bit SSL/TLS Encryption: All data transfers are fully encrypted.
  • Two-Factor Authentication (2FA): An additional layer of security for your account.
  • Firewall & DDoS Protection: Server protection against cyberattacks.
  • Regular Security Audits: Managed by third-party experts.
  • Trained Staff: A dedicated security team that receives regular data protection training.
  • Incident Response Plan: A process for taking swift action in the event of a data breach.

Please keep in mind that no service can guarantee 100% security on the internet. Always keep your password confidential and never share it with anyone.

10

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, don't hesitate to reach out. The Valki 365 privacy team is always ready to assist you.

  • Email: support@valki365.net
  • Live Chat: Click the chat icon in the bottom right corner of the website
  • Response Time: Usually within 24–48 hours

We take all privacy-related complaints seriously and work to resolve them as quickly as possible.

When submitting a privacy rights request, please contact us from your registered email address or mobile number so we can verify your identity promptly.

Safe & Trusted

Your Data Is Secure — Get Started Today

Your privacy is fully protected at Valki 365. Register with confidence and enjoy a safe gaming experience.

বাংলা